Over the last 18 years, we've built many relationships with major national shipping companies. Depending on where you're located in the United States, we'll select the best shipping option to ensure speedy delivery.
Our standard shipping service for furniture includes free curbside delivery in which a delivery agent will coordinate with you to schedule a date to deliver your products in front of your home.
For white glove delivery in which the delivery agents will not only deliver your product but also take the items into your room, assemble your items, and dispose of the packaging, we charge a flat $199.00 fee for this service. Please add this option to your online order or with one of our sales representatives.
If you have a question about availability on a particular product, please call us at 1-888-245-0046 and a friendly product specialist will let you know when to expect delivery.
For your own protection, all items must be inspected for damage while the delivery driver is at your door. Please do not sign for delivery until you have determined that all packages have arrived in satisfactory condition. The freight company will not accept a damage claim unless the damage is reported immediately in the presence of the delivery driver. Please Note: The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you. UNLESS OTHERWISE ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT BRING THE PRODUCTS INSIDE.
On average, in stock standard shipment items are delivered within 7 to 10 business days from when the time it ships, not from the time it's ordered. Most deliveries are made Monday thru Friday. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery. White glove deliveries will have to be shipped to a local agent. They will call you to schedule the date and time when they will deliver your items.
If the merchandise is damaged… CALL US WHILE THE DRIVER IS THERE IF POSSIBLE. Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE. In no case can we accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.
If the merchandise is defective… Defective merchandise needs to be returned prepaid to us (remember package carefully so items do not get damaged) we will then replace or repair any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping. If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 30% RESTOCKING fee on standard merchandise that is unaltered. A 50% RESTOCKING fee on custom (or altered items i.e. items that have a loveseat added, power recline or cupholders changed) and the freight cost. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!
To initiate a return… Returns must be initiated within 30 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report to us within 48 hours. All returns require a RMA number. You may acquire one by calling us. The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!
Canceling or Changing Orders on Standard Items:
Due to the transaction fees imposed by credit card providers and the processing required to cancel orders from our internal systems, orders that are cancelled with 48 hours of placing the order will be charged a 7% Processing Fee. Any canceled afterwards is subject to a 30% Restocking Fee and Shipping Fees.
Damaged or Incorrect Items:
Incorrect merchandise will be replaced or exchanged at no charge. Cancellation or Restocking charges may apply if order is cancelled. . Your satisfaction comes first with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
Out of Stock/Backorder/Discontinued Products:
In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 8 weeks.
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.
Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.
If there is a pricing error on our web site, we will contact you with the correct price before processing your order. We are not responsible for any discrepancies with our pricing which may occur infrequently. Do not send any items back without an RMA number. We are not responsible for items received without an RMA.